VisualSP is our flagship SaaS product that provides context sensitive help to users at their moment of need. The short paragraphs below explain what VisualSP is, how it works, and why it is a digital adoption tool that has become essential to modern digital workplaces.
VisualSP is a plug-and-play add-on application that provides in-context interactive guidance and help using popup walkthroughs, videos and more to SharePoint and Office 365 users.
The digital adoption tool helps employees use SharePoint to the fullest and allows companies to attain the intended business results.
VisualSP removes almost all barriers to digital tools usage.
SharePoint-enabled companies fail to help employees adopt SharePoint. And, in many cases, after deployment, the platform is left underused or ultimately abandoned.
Moreover, when user adoption fails, companies can't achieve the indispensable business benefits such as data security, team collaboration, and higher productivity.
Here is another problem, to help employees to start and continue using SharePoint, many companies rely on training programs, help sites, and help desks. These tools are important but they are not effective enough to help employees to use SharePoint to the extent that the intended business results can be achieved.
The frustrating tasks of trying to remember steps, waiting for replies, navigating websites, making searches, and clicking multiple times actually discourage employees to use SharePoint.
To remove the need for employees to go through all those frustratingly disruptive steps of navigating, searching, and clicking, VisualSP embeds help items directly into the SharePoint environment. It makes the needed help items viewable instantly, in-context, right within the open SharePoint work-space window.
With the VisualSP tab always visible within the SharePoint interface, help is always just a click away. To find the right help, it only takes one click.
When working with SharePoint, whenever a user needs help, all they have to do is click on the VisualSP tab, view the help item, and continue with the task at hand, without having to leave the work-space window.
Help items come in different mediums: annotated screenshots, pdf tip-sheets, screen-capture videos, and step-by-step walkthroughs. Pop-up walkthroughs are used to provide guidance as well as to display warnings, reminders, and guidelines.
Companies can customize default help items and add their own help items to the system.
Built-in analytics allows administrators to see which help items have been viewed and by which users, giving a way to track progress.
With barriers to increasing usage removed, companies are able to achieve sustainable SharePoint user adoption.
It is only after a workforce masters SharePoint that they are able to actually use the platform to achieve all the set business goals.
With successful and sustainable user adoption, thanks to VisualSP, companies are able to actually put SharePoint capabilities at work. Below are ten most common goals.
SharePoint has many other capabilities. By making the platform easier to use, VisualSP gives organizations the ability to produce intended business results.
Already being used by over 2 million users across 200 companies, VisualSP continues to steadily grow the user base.
Organizations that use VisualSP quickly realize how user training, help, and support are easily automated and how document management, collaboration, and productivity are set to rapidly improve over time. We actually benefit a lot from word-of-mouth.
My team of developers and marketers focus a lot of time on gathering feedback and prioritizing improvements that serve the highest number of users. We build VisualSP together with our users.
VisualSP is a one-click help and walkthroughs system for both SharePoint and Office 365.
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