Organizations operating across the globe face a challenging IT support issue:
How do we provide help for our personnel located across the globe to encourage them to manage themselves next time?
The best solution is to help these people in their native language. When the correct steps to complete computer tasks are presented in the native language of an audience IT support can be confident a best effort has been made to not only solve an immediate problem, but to teach personnel how to overcome the problem the next time it comes up.
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The cost, however, of translating tech help content into multiple languages has, until very recently, been very high. Organizations rarely purchased translated content, relying, instead, on personnel understanding the English language. The same tech help materials used in the United States have been used to train personnel based in Italy, Spain, France, Germany and other countries.
But Microsoft has taken the step with the Microsoft Learning Pathways content set for Microsoft 365 to offer the same tech help in ten (10) different languages. VisualSP Premium can be used to make this content available to your personnel located across the globe directly within the Microsoft 365 computing experience.
As Asif Rehmani demonstrates in the video embedded in this blog post, once your IT Support team has outfitted your international personnel with any of the most popular web browsers, the group titles, and help item names served up to personnel by the VisualSP tab will be in their native language – a best practice to ensure the highest usage for our help system and a good route to take to hasten Microsoft 365 adoption.
You can also see in the video the same tech help content in the English, Spanish or Italian languages. When employees learn to manage themselves on the same topics, albeit in different languages, the task of supporting them with a global IT support team becomes easier. Global IT can then concentrate on hastening Microsoft 365 adoption – a much higher value activity.
Deploying the content, globally, with VisualSP is a smart decision. All help items, regardless of language, can be managed from one set of administrative controls. With the content centralized the risk of errors popping up as IT personnel switch from one tool to another is substantially reduced.
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