Are you feeling the pain of a muted SharePoint launch? Do you see information workers retreating back to old ways? You are not alone.
Organizations often struggle with getting information workers on board. According to the Association for Information and Image Management, only six percent of organizations surveyed feel they have had success with their SharePoint installations.
Muted SharePoint adoption can lead to many consequences. Aside from risking the investment in licensing, security and virus protection, configuration, hardware/infrastructure, and other direct costs, enterprises encounter other risks that are more indirect.
Delayed projects. Project workflows can be delayed by reluctant SharePoint adopters who continue to rely on legacy processes. Team members collaborating and reporting through SharePoint must accommodate others who are working "outside". The time required to get everyone on the same page through approvals, feedback, and other workflow steps can slow revenue capture and lead to higher project costs.
Inflated IT costs. Poor SharePoint uptake expands IT budgets when support tickets for help with tasks compete with actual technical support issues. For on-premise tenants, IT infrastructure may expand to accommodate multiple productivity platforms.
Product launch delays. Product planning, development, testing, and release can be held up while users fumble with using the platform. The cost of delayed product launches may be difficult to quantify, but can rise with incomplete SharePoint adoption.
Talent loss. When employees become frustrated with enterprise tools, their productivity suffers. This can also lead to worker flight, as good talent leaves to find a better work environment. The costs associated with recruiting and retain quality talent are lost.
When end users migrate to new systems, they are often apprehensive. New interfaces, dashboards, workflows, and functionality can create a feeling of anxiety. "How will I adjust to this new platform?" they ask themselves.
One way to address that anxiety – and limit the problem outcomes mentioned above – is by providing Just-in-Time Learning tools to help people accomplish tasks as they work. Unlike training sessions, JIT tools are not disruptive, available to learners within their system interface. This approach represents a fundamental change in thinking about how people learn in order to perform.
Just-in-Time Learning extends structured SharePoint training to the office desk (or even replaces immersive training courses). Help is delivered in the moment of need, reminding workers how to apply their formal training to complete their work. When a worker is about to perform a task previously covered in training, a Just-in-Time Learning tool serves as a "guardian work-angel" whispering, “Remember what was discussed in training? Here’s the targeted guidance you need to get this task done quickly and successfully".
The formal delivery mechanism for Just-in-Time Learning is a performance support system. You can find out more about performance support systems and why SharePoint adoption stalls in our free whitepaper Performance Support: The Way to Make SharePoint Training Stick.
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