End User Support & Training for Enterprise Applications
VisualSP was built specifically to integrate with Microsoft products. But we wanted to bring the power of VisualSP to other enterprise apps.
So we created “Ask Vic”.
Ask Vic is our solution for providing our powerful end user support and training tools to enterprise applications.
The Enterprise Help Assistant
Ask Vic delivers customizable in-context training, support & guidance to your users, on top of web applications.
Reduce Technology Resistance & Confusion with In-the-Moment End User Support and Training
Help users get more from your enterprise applications with Ask Vic’s Just In Time Learning platform
The number of enterprise applications that users are required to navigate every day to get tasks done can be vast. As a result, questions and support requests can be a heavy load for IT teams to carry. All too often, this leads to a poor user-experience and resistance to new platforms as users get frustrated when spending too much of their precious time overcoming challenges. Thankfully, Ask Vic is here to help!
No matter which enterprise applications are used within your organization, Ask Vic provides in-app end user training and end user support to help guide users through tasks to help them get the job done. With Ask Vic you can easily provide easy access to training content, videos and walkthroughs within SaaS web apps as well as your own custom apps.
Discover the Many Benefits of Ask Vic’s End User Support and Training Platform
Revolutionize user-experience with Ask Vic’s end user training and end user support
Ask Vic is there to empower users no matter which application they are using. Users can access training and support content without leaving the task at hand, reducing frustration and boosting productivity.
Boost User Adoption
Boost adoption of enterprise applications by removing confusion and frustration and guiding users through web apps with ease.
Increase ROI
Increase ROI of enterprise web apps by boosting productivity and removing the time spend overcoming roadblocks and challenges.
Limit Support Tickets
Give users the support they need when they need it, removing the strain felt by your IT team.
Speed Up On-Boarding
Speed up onboarding of new users with Just-in-Time Learning® content that provides users with training content, providing the support they need, when they need it.
Take Back Control
Add your own content, or easily edit existing content, to ensure it matches your organizations specific needs and goals.
Branded Experience
Ask Vic can be branded with your company's name and logo to fit seamlessly with your internal communications.
Are you ready to discover how Ask Vic can provide end user support across web applications? Sign up for our upcoming group demo and get free access to Ask Vic!
Guide Users Through Enterprise Apps with In-the-Moment End User Support & Training
Make end user training and end user support simple with Ask Vic
- In-App End User Training Content
- Self-Service End User Support
- Company-Specific Content
- Analytics Reporting
No matter what enterprise applications your organization uses, Ask Vic helps you to provide your users with in-app end user support and training content at the touch of a button. No matter what challenges users face, Ask Vic will be there to guide them with tips, training videos and walkthroughs.
Ask Vic makes it simple for users to access self-service support whenever they run into a challenge in an enterprise application. All they need to do is click on the Ask Vic tab to access in-app help content and interactive tips, suggestions and walkthroughs – it couldn’t be easier.
With Ask Vic, you have full control of the training content available to your users across enterprise applications. You can either create your own user training and support content, or use content from Ask Vic’s bank of content. If you chose to use Ask Vic’s content, you can easily edit it to match your organization’s needs.
Ask Vic provides full usage reporting that highlights exactly where your users are struggling and the types of support they are looking for. These reports provide invaluable insights into how you better support them in the future. Plus, you will be able to track how many hours have been saved thanks to Ask Vic’s support and the exact ROI on this time that, without Ask Vic, would have been lost.
Explore Ask Vic’s End User Support & Training Platform
Find out how Ask Vic can improve user experience, increase adoption and boost ROI in web-based enterprise applications
Frequently Asked Questions
Q. Which applications can you support?
A. Ask Vic is compatible with most browser-based applications. Whether it’s a custom web app that was built-in house or a SaaS application, Ask Vic can provide your users with the support they need, when they need it, to make it easy to navigate the applications used within your organization.
Just to name a few: Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, RecordPoint, Veeva Vault, HubSpot, custom web applications and many more!
Q. Do we have to pay separately to implement Ask Vic on each web application?
A. No. We believe that you should be able to deploy a consistent help system for your users across all of your web applications, without having to worry about paying for them separately. Therefore, we charge one simple price to implement Ask Vic across your web applications, no matter how many you use.
Got more questions? Visit the official Ask Vic website.
Don’t Just Take Our Word For It...
See what our awesome customers are saying about us.
"My favorite part about Ask Vic is the context sensitivity of the application. It knows who a user is, where they are and what kind of access they have within the application to be able to deliver specific instruction to that user in the time that they need it. The flexibility to be able to customize the Ask Vic interface to be able to deliver our own content is also a big win."
Lynley Hipps
Support Manager / TSYS
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